Welcome Home: We're Glad You're Here

Welcome Home

VRM is excited to announce the newest addition to our feature family: Welcome Home! This addition will give you the opportunity to communicate directly with your guests via email, text message, and directly through the Guest Extranet. You can set up messages to be sent to all your guests for reoccurring events, or specific messages for specific events or guests. While we are sure you will tailor this functionality to your company’s needs, some of the things this would be useful for include sending a scheduled message 2 days after check-out thanking your guests for staying with you, sending a reminder that their second payment is due, sending an emergency message regarding details of a hurricane evacuation, and sending a message letting your guests know their rental property is clean and ready for check-in. Imagine how much time you can save by being able to communicate with all your guests at one time!

We are so excited about this product that we have included a Welcome Home Lite version in the VRM system that will show you the power Welcome Home can have. It's easy to upgrade to the full version to begin leveraging its full power.

Below you can see a comparison of the two:

Feature
WH Lite
WH Complete
Auto Event Email Messages: Messages that send automatically based on reservation events such as Check in/Check out, reservation created, payment is made, or reservation is canceled. As well as reminding guest when rental agreement hasn’t been signed, or travel insurance hasn’t been paid.
Manual Email Messages: Messages created and sent on the fly for out of the ordinary happenings.
Auto Event Text Messages: Messages that send automatically based on reservation events such as Check in/Check out, reservation created, payment is made, or reservation is canceled. As well as reminding guest when rental agreement hasn’t been signed, or travel insurance hasn’t been paid.
Manual Text Messages: Messages created and sent on the fly for out of the ordinary happenings.
Auto Email guest that property is ready for occupancy
Auto Text guest that property is ready for occupancy
Emergency Messages
Administrative Messages
Financial Messages
Marketing Messages
Integration with Guest Extranet for a Mobile Friendly way that guests can know what's going on:
  • Property Specific Information
  • Area Specific information
  • Categories of virtually anything you would like; i.e. Place to eat, Things to do etc.
  • Guest may add other members to get messages
  • Guests may turn on or off Message Types
  • Check in information
  • Photographs of property
  • Google maps of property