Our Help Desk is monitored 9:00am-5:00pm Eastern Time Monday-Friday. If you have a business-stopping emergency (your Website is down or the Admin Console is down, etc) outside of these hours or on Holidays, please call 1-866-721-6642.

Welcome to VRM's Help Desk ticketing system!!

Sam Walton said it best..."The goal as a company is to have the customer service that is not just the best but LEGENDARY." This is our goal at Virtual Resort Manager.

To that end we'd like to present to you 2 options for effectively getting word to VRM and let us know that you would like to see something happen.
  1. Customer Portal: Log in to follow up and manage all your ticket needs, search our ever growing knowledge base, view tutorials, and more! You will need your username(email address) and password to log in. (If you don't have one - watch the video above and - sign up at our Customer Portal)
  2. help@vrmgr.com: Email can be slightly slower than working directly on the customer portal, but we still get plenty of it.
Thank you for your support of Virtual Resort Manager.
Best Regards,
VRM Management